Managing Information  

Customer Care System
Home

Menu

Mail Us
 

Using our standard frameworks we developed a customer care system as part of an enterprise system for the John N Dunn Group of Companies, a leading player in the plumbing, heating, electrical and solar energy services for the domestic housing market.

With four regional offices covering the north of England and Scotland, the company has a comprehensive customer care policy.  The high level of service they provide relies on the efficient operation of the customer care system.

The system was designed to be both comprehensive and flexible, and was developed with support from the user base.

Although their requirement is in a specific vertical market, the framework's flexibility means it can be adapted for many types of business.

The fundamental characteristics of customer care do not change greatly from industry to industry: the management of issues from inception to completion follow similar stages.

Using the basic framework of this system we can develop a customer care system that meets your specific requirements.  You gain the benefit of a tailored system without the expense of starting from scratch.


 

We can develop this framework product to meet your specific requirements

Please note that other frameworks are available - contact us for details


Home

Menu

Mail Us

Contact Details